We have changed the name of the Non-Branch Channels Division to Digital Channels Division. The change was made to create greater alignment in the minds of the staff and our customers on the Division’s aspirations. The Digital Channels Division’s aspiration is “to make digital channels the preferred and dominant medium for all NCB’s customer interactions by 2024”. The Division has responsibility for the development and execution of strategies to enhance customer experiences and the Bank’s digital channels including online, mobile, ABM, kiosk, IVR and the Customer Care Contact Centre. This team is focused on delivering intuitive, personalized, secure and reliable channel infrastructure for our customers to conduct sales and service transactions and interact with the wider NCB team. The units within the Division are e-Channels unit and Customer Care Centre.