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News

NCB Non-Branch Channels Renamed to “Digital Channels Division”

02/12/2020 00:00:00   |  

We have changed the name of the Non-Branch Channels Division to Digital Channels Division. The change was made to create greater alignment in the minds of the staff and our customers on the Division’s aspirations. 

The Digital Channels Division’s aspiration is “to make digital channels the preferred and dominant medium for all NCB’s customer interactions by 2024”. 

The Division has responsibility for the development and execution of strategies to enhance customer experiences and the Bank’s digital channels including online, mobile, ABM, kiosk, IVR and the Customer Care Contact Centre. This team is focused on delivering intuitive, personalized, secure and reliable channel infrastructure for our customers to conduct sales and service transactions and interact with the wider NCB team.

The units within the Division are e-Channels unit and Customer Care Centre.
  

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About NCB Financial Group
NCB Financial Group Limited was incorporated in April 2016 to be licensed under the Banking Services Act as the financial holding company for National Commercial Bank Jamaica Limited (“NCBJ”). The NCB Group is the largest and most profitable financial services group in Jamaica, with roots dating back to 1837. Through the bank and its wealth management, life and general insurance, and offshore banking subsidiaries, the NCB Group provides a wide array of financial products and services to meet the needs of individual and business clients. The NCB Group includes NCBJ, NCB Capital Markets Limited and its subsidiaries in Barbados and Cayman, NCB Insurance Company Limited, NCB (Cayman) Limited, Clarien Group Limited and its subsidiaries in Bermuda, Guardian Holdings Limited and its subsidiaries as well as NCB Global Finance Limited in Trinidad and Tobago.

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NCB Financial Group Limited 
32 Trafalgar Road | Kingston 10 | Jamaica W.I. 
www.myncb.com 

Nichole Brackett Walters, Manager – Group Marketing and Communications Unit 
Tel: 876-935-2342 | Email: [email protected]

Jacqueline De Lisser, Head - Group Investor Relations & Financial Advisory
Tel: 876-935-2540 | Email: [email protected]

 

 
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